Let'sLucky Casino Responsible Gaming

Our Commitment to Safe Play

Here at Let'sLucky, we are licensed by the Curacao Gaming Authority under licence OGL/2024/164/0246, and we are a proud member of GameCheck (member ID GCS00138). These affiliations reflect our ongoing commitment to operating transparently, fairly, and responsibly. We believe every player deserves a safe environment where they can enjoy our games on their own terms.

Our Let's Lucky platform is designed with player protection built in from the ground up. We actively monitor player behaviour, provide access to self-management tools, and partner with independent organisations dedicated to helping people maintain healthy relationships with gambling. If you ever feel that your gaming habits are becoming a concern, we encourage you to reach out — to us, or to the professional resources we list below.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of experience or background. At Let'sLucky, we want to make sure you are always informed. Here are some warning signs that your gambling may be becoming harmful:

• Spending more money or time on gambling than you intended
• Chasing losses in an attempt to win back money
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Hiding your gambling activities from friends or family
• Using gambling as a way to escape stress or emotional difficulties

If any of these signs feel familiar, please know that help is available and that taking action early can make a real difference. Our Let's Lucky team is here to support you every step of the way.

Our Responsible Gaming Tools

We at Let'sLucky provide a comprehensive suite of tools to help you stay in control of your gaming activity. These tools are available directly through your account settings, free of charge, and take effect promptly once activated.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Let's Lucky account to ensure you never spend beyond your personal budget. Once a limit is set, it cannot be increased immediately — any increase requires a cooling-off period to take effect, giving you time to reconsider.

Session Time Limits

At Let'sLucky, we allow you to set a maximum duration for each gaming session. Once your chosen time limit is reached, you will be notified and the session will end automatically. This helps you maintain awareness of how long you have been playing.

Reality Checks

Our Let's Lucky platform supports reality check reminders — periodic pop-up notifications that inform you of how long you have been playing and how much you have wagered during a session. This keeps you grounded and helps you make informed decisions about whether to continue.

Loss Limits

You can define a maximum loss threshold for a given time period. Once you reach this limit at Let'sLucky, you will be prevented from placing further bets until the period resets. This is one of the most effective tools for protecting your bankroll.

Self-Exclusion

If you feel you need a more significant break from gambling, we at Let's Lucky offer both temporary cool-off periods and long-term self-exclusion options. A temporary cool-off can last anywhere from 24 hours to several weeks. A full self-exclusion can be set for a defined period or indefinitely.

During any self-exclusion period on our Let'sLucky platform, your account will be suspended and you will not receive any promotional communications from us. To activate self-exclusion, please contact our support team via live chat or email at support@letslucky.com.

Account Closure

If you decide that you no longer wish to use our Let's Lucky services, you can request permanent account closure at any time. Please contact our team and we will process your request promptly, ensuring all remaining balances are returned to you in accordance with our terms.

Responsible Gaming Tools at a Glance

Protecting Minors

At Let's Lucky, we have a strict zero-tolerance policy regarding underage gambling. You must be 18 years of age or older to register and play on our platform. We conduct age verification as part of our KYC process, and any account found to belong to a minor will be closed immediately with all deposits returned.

We also strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling platforms. The following tools can help:

• Gamban — blocks all gambling sites across your devices
• Net Nanny — comprehensive parental control software
• Kidslox — easy-to-use family screen time management
• Bark — monitors and manages children's online activity

External Support Organisations

We at Let'sLucky understand that sometimes professional external support is the right path forward. Below are trusted organisations that provide free, confidential help for those affected by problem gambling:

• Gambling Help Online (AU) — gamblinghelponline.org.au | 1800 858 858
• Gambling Therapy — gamblingtherapy.org (international online support)
• Gamblers Anonymous — gamblersanonymous.org (worldwide peer support)
• BeGambleAware — begambleaware.org (UK-based, widely recognised)
• Gambling Care (NZ) — gamblingcare.org.nz | 0800 654 655

These organisations are independent of Let's Lucky and offer impartial, professional guidance. We actively encourage anyone who is concerned about their gambling to reach out to them without hesitation.